REFUND & CANCELLATION POLICY

1. Overview

This Refund & Cancellation Policy applies to payments made for training courses and related services offered through Synkron Training Center.

By registering for and paying for a course, you acknowledge and agree to this policy.

2. Cancellation by a Participant

A participant who wishes to cancel a course registration must submit a written cancellation request through the official Synkron Training Center contact channels.

Refund eligibility will depend on the timing and circumstances of the cancellation.

Where a cancellation is made sufficiently in advance of the scheduled course, Synkron Training Center may provide a refund or allow the participant to transfer the registration to another available course or date.

Where a cancellation is made shortly before the scheduled course or after the course has commenced, the payment may be non-refundable.

Refund eligibility is based on how far in advance of the scheduled course start date the cancellation request is received, as follows:

 14 or more calendar days before the course start date: full refund, or transfer to another available

course or date;

 7 to 13 calendar days before the course start date: 50% refund of the course fee, or transfer to

another available course or date; or

 Fewer than 7 calendar days before the course start date, or after the course has commenced: the

payment is non-refundable, though a transfer may be considered at Synkron Training Center's

discretion.

[Synkron Training Center to confirm these thresholds and percentages reflect its intended policy before publication.]

3. Transfer or Rescheduling

Instead of requesting a refund, a participant may request to transfer their registration to another available course or training date.

Transfers are subject to availability and approval by Synkron Training Center.

A transfer request should be made before the scheduled course commencement date.

4. Non-Attendance

Failure to attend a scheduled course without prior notification does not automatically qualify the participant for a refund.

Synkron Training Center may, at its discretion, allow the participant to transfer to a future available course.

5. Cancellation or Postponement by Synkron Training Center

If Synkron Training Center cancels or postpones a course, registered participants will be notified as soon as reasonably practicable.

Participants may be offered:

 transfer to another available course or training date; or

 a refund of the amount paid for the affected course.

Where a course cannot be delivered due to circumstances attributable to Synkron Training Center, the participant will not be charged for a service that has not been provided.

6. Refunds for Duplicate or Incorrect Payments

A refund may be considered where:

 a duplicate payment has been made;

 a customer has been charged incorrectly due to a billing error;

 the customer has paid for a course that Synkron Training Center is unable to provide; or

 another exceptional circumstance has been approved by management.

7. Non-Refundable Payments

Payments may generally be non-refundable where:

 the participant has attended or substantially accessed the training;

 the participant fails to attend without prior notice;

 the cancellation is made after the applicable cancellation deadline; or

 the service has already been substantially delivered.

Any applicable refund restrictions will be communicated as part of the course or registration information where applicable.

8. Refund Processing

Approved refunds will normally be processed using the original payment method where possible, within 30 days of the refund being approved.

Refund processing times may depend on the payment method, payment service provider or financial institution.

Where a third-party payment service provider is used to process the original transaction, the refund may be processed through the relevant payment platform.

9. Payment Disputes

If you believe you have been charged incorrectly or wish to dispute a payment, please contact Synkron Training Center promptly using the official contact details provided on the website.

Please provide sufficient payment information to enable us to identify and investigate the transaction.

We encourage customers to contact us before initiating a chargeback so that we have an opportunity to resolve the matter.

10. Service Interruptions

Training dates, venues, trainers and delivery arrangements may occasionally be affected by circumstances beyond our reasonable control.

Where reasonably practicable, Synkron Training Center will notify affected participants and provide an alternative arrangement.

11. Changes to This Policy

Synkron Training Center may update this Refund & Cancellation Policy from time to time.

The latest version will be published on the website and will take effect upon publication unless otherwise stated.

12. Contact Us

For refund, cancellation or payment enquiries:

Synkron Training Center Email: info@training.synkron.africa Website: https://trainingcenter.synkron.africa Telephone: +254 20 389 3360